Student ID

Each student receives one free ID card per academic year. If the card is lost, a replacement may be purchased for a $10 fee.

During regular business hours, contact the Business Administration Office at 928-428-8221 ext. 2 to notify us to deactivate the EA Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.

If applicable, identify the fraudulent activity: For purchases using Meal Plan funds or Monster Money email Business Administration Office at StudentAccounts@eac.edu and report the suspected fraud.

In the Transact eAccounts app:

1. Click the settings gear in the upper right corner.
2. Select the Card Management option.
3. Choose the credential you want to deactivate and toggle it off.
4. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

In the Transact eAccounts web version

1. Select Card Services
2. Select Deactivate Card
3. Select the credential to deactivate and click on “Deactivate Card”
4. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional instructions for Lost/Found

For Apple devices and Find My iPhone

Apple Support
For Samsung devices and SmartThings Find

Samsung Support

All student ID photos must meet the same standards as a passport or visa photo, as outlined by the U.S. State Department:

• The photo should be recent (taken within the last six months), in color, clear, and in focus, with even lighting and no shadows.
• Your face should be fully visible and centered, with shoulders square to the camera and no tilting of the head.
• A neutral expression or natural smile is required, and both eyes must be open.
• Have someone else take the picture—selfies are not permitted.
• Use a plain white or off-white background.
• Remove eyeglasses, hats, scarves, headphones, masks, or other accessories.
• The image should be cropped from just above the head to just below the shoulders, with a shirt or blouse visible.
• Do not use filters or alter the image in any way that changes identifiable facial features.

Additional Requirements

• Religious or medical head coverings are allowed if worn daily and do not obscure facial features.
• Do not submit a photo of another photo.
• Do not wear a hat, mask, sunglasses, hoodie, headphones, or other accessories.
• No inappropriate expressions or gestures
• Hair and shadows should not obscure the face or eyes
• No other people or objects in the photo

View Full Guidelines

Once a photo has been approved and saved in the system, it cannot be replaced.

If your photo is rejected, you will receive an email explaining why, along with instructions to correct the issue before resubmitting.

We recommend you retain your physical Student ID
card in a secure location as a back-up should you lose a device.

Yes, your physical Student ID Card will continue to
function after you have added your EAC Mobile ID to
your device. Remember, your Mobile ID is a privilege
and benefit of being part of the EAC community.
Anyone found to be misusing their physical card
or Mobile ID will be subject to the applicable Code
of Conduct or HR policies regarding fraud and/or
misconduct.

Name information on the EAC Mobile ID comes to us
from the university’s core business systems and needs
to be updated there.
• Students should contact the Registration Office.
• Faculty and staff should contact their HR
representative to request updates.
Once changes are completed, the updates will sync to
the EAC Mobile ID on your phone within 48 hours.

As with your physical student ID Card your Mobile
ID will become inactive when you no longer meet
eligibility requirements. If you transfer to another
participating program or department at EAC, your
credential will stay active and update accordingly.

Yes, you will need to install the updated version of the EA Mobile ID mobile app.

On your device:

1. Visit the App Store or Google Play Store
2. Search EAC Mobile ID mobile app.
3. The store will prompt you to install any required updates.

Visit the EA Information Technology Services
page for:

•  Changing or recovering your school login password
• Activating and installing EA multi-factor authentication

Visit Information Technology Services 

Account balances may not display for several reasons:

• Account balances are currently only displayed on Apple & Samsung Galaxy devices.
• If your account balances are $0, they will not display until funds are added.

If you have available funds that are not displaying, please contact the Business Administration Office.

Call: E-mail

A negative balance can occur if you make a transaction when a retail device is offline.

When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Confirm your device is not in Airplane Mode or experiencing any other service interruption.

Updates cannot be made when there is no connecting service
to sync data between eAccounts and your device.

The eAccount will display the most current information.