Frequently Asked Questions
March 25, 2020
COVID-19 is a rapidly evolving situation and this document is subject to change
How do I access my classes?
The majority of instruction will move to remote learning
when classes begin on Monday, March 30. If your course schedule entirely allows for online delivery, you are
encouraged to stay home to complete your coursework.
Courses requiring “hands-on” instruction,
such as labs, performance- and technical-based classes, and healthcare
clinical training, will continue in person. These courses will be
restricted to groups of 10 or fewer and will utilize social distancing
Students will hear directly from faculty about how each class will
be handled in a remote format.
Some faculty will share content over class Canvas platforms, some will
create Zoom classes, and some hands-on classes may meet in-person in
groups of 10 or less.
If my classes move online, what do I do if I don’t have a computer or
If your classes move online, you may need to have access to reliable
Wi-Fi service to access your course materials. Your instructors will
probably ask you about your Wi-Fi availability, and if they do not,
please make them aware of your access.
have offered to provide at least 60 days of free internet to homes with
students that don’t currently have service.
If you remain near an EAC campus, all computer labs and the library
will remain open; however, each facility will only allow groups of 10
or fewer and strictest social distancing will be enforced.
If you have any problems understanding how to use any new technologies,
or need assistance accessing your courses online, please contact our
Center for Teaching and Learning at (928) 428-8397 or firstname.lastname@example.org.
Will attendance requirements be the same online?
Your instructors will establish attendance requirements for each
course. Students are expected to communicate with their instructors
regarding any absences. Faculty will communicate with students
regarding any changes in their attendance practices.
If my class requires an online meeting, when will it be held?
- If classes are held by Zoom, they will meet the same day and time as your original in-person class was scheduled.
Student Services and Campus Operations
Will campus operations remain open?
EAC is open and all student services are operating remotely via
video conferencing, phone, and email
. The Student Services Building is currently closed to the public, but
administrative staff is working and still available to help. Please use
the following information to contact administrative services:
What’s the status of the Alumni Library, Inspire’s Academic Coaches,
and computer labs?
The Alumni Library is open
but is limiting access and practicing social distancing procedures. All
online resources are still available at
To speak with a librarian, please contact (928) 428-8308 or Kristen.email@example.com.
Inspire’s Academic Coaches are available Monday through Friday to
help with tutoring needs.
Please use the following information to set up a tutoring session by
phone, Skype, Zoom, or email:
All computer labs remain open
but will limit access and practice strict social distancing procedures.
Anyone with a valid EAC identification card may use the computer labs
at the following locations:
Will Campus Police still be available?
Campus Police remains operational 24/7/365. For emergencies, call
9-1-1. For non-emergencies, please call (928) 428-8240.
Will there be any kind of refunds for this semester?
EAC continues to provide courses and will not issue refunds for the
- Dorm and meal plans will be refunded on a pro-rated basis for students vacating on-campus housing. Refunds will not be issued if fees were paid for by an institutional scholarship.
- Graduation cap and gown fees will be refunded.
- If an event was completely canceled, and will not be rescheduled for the fall, refunds will be issued.
- If an event has been rescheduled for the fall, refunds will be issued upon request, otherwise all payments will be valid for the fall event.
What should students in on-campus housing do? If I left belongings in
the dorms, how do I retrieve them? What about food service?
All students have been asked to make other living arrangements. EAC’s
Housing Office is maintaining services for a few students who cannot
travel home at this time.
Students who left campus for spring break are encouraged to wait until
April 2 to collect their belongings. All belongings are secure.
Sodexo is offering a very simple meal service for the few students who
currently remain on campus.
Are all campus events canceled?
In addition to all indoor group activities, concerts, and functions,
large-scale outdoor events have been canceled through the end of the
- Out of an abundance of caution, EAC’s Commencement ceremonies at all campuses have been cancelled. We are currently looking
at ways to hold alternative commencement ceremonies that celebrate
student achievements. Cap and gown fees will be refunded.
What is the status of EAC’s sports schedule?
At the direction of the National Junior College Athletic Association,
all athletic events have been canceled.
Has College travel been canceled?
All EAC-sponsored travel has been canceled through the remainder of the
spring semester for faculty, staff, and students.
What if I have recently traveled out of the state or country?
In light of the escalating situation across America, and because the
health and safety of our staff is essential to our mission,
employees who have traveled out of state will not be allowed back
on campus until 14 days after their return
Can College employees work from home?
The faculty and staff are using the week of March 23-27 to determine
how administrative functions can operate remotely, and to discuss
alternative work schedules and ways to offer services remotely to
students and the public.
I have a student job on campus. Will that continue?
EAC is currently reviewing how work study employment will continue. If you are a work study student, please contact the
Financial Aid Office at (928) 428-8287.
If You are Sick
What if I am sick or have a sick family member or child care
If you are experiencing any COVID-19 symptoms, or are sick in any
capacity, please stay home and contact your healthcare provider. Please
communicate with your supervisor to determine how your job
responsibilities can be covered. Please use your sick time and your
vacation time, and contact Lauri Avila at (928) 428-8915 or firstname.lastname@example.org if you
have a hardship or exhaust your available time.
For More Information
Where can I get COVID-19 updates about EAC?
The most up-to-date information can be found at www.eac.edu. Also,
students should check their Monster Mail regularly for new
What is the best source for local, national, and international COVID-19