Frequently Asked Questions

MonsterMail and Apps -- Powered by Google

 

General Questions about MonsterMail and Apps at EAC

MonsterMail and Gmail


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Can I use MonsterMail and Apps if I already have a Gmail account?

Yes. MonsterMail and other Apps use a separate account that allows you to send and receive Gmail (Google email) using an @monsters.eac.edu email address. Your MonsterMail and Apps account provides the benefits of Gmail and other Google Apps in an ad-free environment. In addition, all official email correspondence from EAC will be sent to your MonsterMail account. It's the email address your instructors will use to contact you.

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Which browsers can I use with MonsterMail and Apps?

Google recommends that you use Google Chrome, Internet Explorer 7 or better, or Firefox 2 or better in order to access the latest Google features. For more information on the web browsers that Google supports, see the Google website.

Note: Using Safari to access your MonsterMail and Apps account will create minor issues. For example, when you log into MonsterMail, you won't see the Quick Contacts (chat) box in the left sidebar. If you have a Mac, using the latest version of Firefox will allow you to see the Quick Contacts box in the left sidebar of MonsterMail. This display issue only affects Google Apps for Education accounts and not standard Gmail accounts. Google releases features for its commercial Gmail system before it releases features for Google Apps for Education. Google does not provide a list of the different features available in standard accounts and Google Apps for Education.

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Why can't I log into my account through Google.com?

MonsterMail and Apps are EAC's installation of the Google Apps for Education software suite, which Google offers to educational institutions and non-profit organizations. Because of account customization and security

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Why doesn't my MonsterMail and Apps account have the same applications as my personal Gmail account?

Your MonsterMail and Apps account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the Google Apps for Education software suite.

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What if I want to use a Google program that is not offered through MonsterMail and Apps?

If you wish to use a Google program that is not included in MonsterMail and Apps, such as Google Groups, you can use your personal Gmail account. If you do not have a personal Gmail account, you can sign up for one at www.gmail.com. As Google makes additional programs available to Google Apps for Education we will make them available to you.

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What are the policies that apply to my MonsterMail and Apps account?

Your MonsterApps account is subject to EAC's Internet Acceptable Use Policy. Your MonsterMail and Apps account will be subject to Google’s email quota policy, which is currently more than 7 gigabytes and constantly growing. Google does not place limits on how long users can keep email. Your MonsterMail and Apps account is also subject to Google's terms of service and privacy policies.

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How do I change my password?

You can change your password through the interface of MonsterMail or other apps but please don't. We are working hard to make sure all systems at EAC use the same user name and password (your Monster ID). If you want to change your password, do it through Gila Hank On-Line and the change will flow through to your MonsterMail and Apps account too. You don't really want to remember one password for Gila Hank On-Line and another for MonsterMail and Apps do you?

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What is MonsterMail?

MonsterMail gives you an EAC-sponsored email address. It is powered by Google’s Gmail email program. Gmail provides more than 7 gigabytes of storage and contains features such as integrated chat and phishing protection. For more information, see Google’s Gmail information page.

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What is my MonsterMail email address?

Your MonsterMail account was created using your Monster ID that is part of our effort to give access to all EAC systems with a single user name and password. So, if your Monster ID that gets you into Gila Hank On-Line and other EAC systems were abc12, then the MonsterMail email address abc12@monsters.eac.edu would have been set up for you. The password would be the same one you use to access Gila Hank On-Line.

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Where do I go to check my email?

You can get to MonsterMail at http://mail.google.com/monstermail and then bookmark that address to make getting back simpler. You can also get to your MonsterMail account (Calendar and all the other MonsterApps too) from the EAC website. Click on "MonsterMail" on the EAC web homepage. Then just log in using your Monster ID and password.

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Do I have to use my MonsterMail account?

You can choose never to use your MonsterMail account, BUT:

  • It's official. Your MonsterMail email address is what EAC will keep on file as part of your official contact information.
  • You may miss important information and notices such as registration and fee payment deadlines that will be sent to students' MonsterMail addresses.
  • It's the email address your instructors will use to contact you.
  • Why not use it? It's easy since it's already set up for you.
  • You can probably forward email from another webmail account to your MonsterMail account and see all your email in one place.

For information about email forwarding, see Google's Email Forwarding documentation.

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Can I forward my MonsterMail to my main email address that I check regularly?

Yes. Settings within MonsterMail let you forward your email to any valid email address. It's really quite easy. Just follow these steps from within your MonsterMail account:

  1. Click the gear-shaped icon at the upper right
  2. Click on "Mail settings" in the dropdown menu
  3. Select the Forwarding and POP/IMAP tab
  4. Click the "Add a forwarding address" button
  5. Enter the email address you check most often
  6. You will be sent a confirmation email at your main email address - Click the verification link in that email

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Can I use other email programs to access my MonsterApps email?

Yes. You can access your MonsterMail account using other email programs (like Outlook Express or Apple Mail) or your smart phone. See the links below for more information. When configuring your email program, write your user name in the following format: <your Monster ID>@monsters.eac.edu and use your Monster ID password. Once you have configured your

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How will I control spam?

Your new MonsterMail account will be protected from spam by Google’s antispam software. Your messages will be scanned by EAC's antispam software before they are forwarded to your MonsterMail account.

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How do I share documents with students or others who have MonsterMail and Apps accounts?

You can share documents with anyone who has a Gmail account by listing the person’s Gmail address in the Share This Document screen. If you enter an email address of someone without a Gmail account in the Share This Document screen, that person will receive an invitation to create a Gmail account.

If you want to share documents with someone outside the @monsters.eac.edu domain, you must provide a non-EAC email address for that person.

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Why can't I see the Quick Contacts (chat) box in the left sidebar of MonsterMail?

Google recommends that you use Google Chrome, Internet Explorer 7 or better or Firefox 2 or better to access the latest Google features. For more information on the web browsers that Google supports, see the Google website.

Note: Using Safari to access your MonsterMail and Apps account will create minor issues. For example, when you log into MonsterMail, you won't see the Quick Contacts (chat) box in the left sidebar. If you have a Mac, using the latest version of Firefox will allow you to see the Quick Contacts box in the left sidebar of MonsterMail. This display issue only affects Google Apps for Education accounts and not standard Gmail accounts. Google releases features for its commercial Gmail system before it releases features for Google Apps for Education. Google does not provide a list of the different features available in standard accounts and Google Apps for Education.

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